Privacy Policy

Last updated: May 4, 2026

1. Introduction

RideBits ("we," "us," or "our") operates the RideBits Express mobile application and the ridebits.app website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address or phone number, and the role you hold within a transportation company (administrator, driver, or client).

Location Data

With your permission, we collect precise location data from your device to provide trip tracking, route mapping, estimated arrival times, and driver location updates. You can disable location access in your device settings, though some features may not function properly without it.

Contacts

With your permission, we may access your device contacts to help you quickly add pickup or delivery contact information to jobs. We do not store your full contact list on our servers.

Job and Trip Data

We collect information about jobs created, assigned, and completed through the Service, including pickup and dropoff addresses, scheduling details, driver assignments, and job status updates.

Messages

We store messages sent through the in-app messaging system between clients, drivers, and administrators.

Device and Usage Information

We automatically collect device type, operating system, app version, crash reports, and general usage analytics to improve the Service.

3. How We Use Your Information

  • Provide and operate the Service, including job coordination, dispatch, and messaging
  • Send push notifications about job updates, assignments, and messages
  • Display real-time driver location to clients and administrators during active trips
  • Authenticate your identity through one-time passcodes sent via SMS or email
  • Improve the Service through analytics and error monitoring
  • Respond to support requests
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Within your organization: Administrators, drivers, and clients within the same transportation company account can see relevant job details, messages, and location data as needed for job coordination.
  • Service providers: We use third-party services for hosting, analytics, error tracking, push notifications, mapping, and SMS delivery. These providers process data on our behalf and are contractually obligated to protect it.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

5. Third-Party Services

The Service uses the following third-party services that may process your data:

  • Google Maps Platform — for maps, geocoding, and route directions
  • Firebase Cloud Messaging — for push notifications
  • Sentry — for error monitoring and crash reporting
  • PostHog — for product analytics

Each service has its own privacy policy governing how it handles data.

6. Data Retention

We retain your account information and job data for as long as your account is active or as needed to provide the Service. If you or your organization's administrator deletes your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@ridebits.app.

9. Children's Privacy

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

privacy@ridebits.app